Welcome to Drummer. Please read these Terms and Conditions carefully. By using our website and purchasing our products, you agree to be bound by these terms.

Subscriptions and Auto-Renewal

We offer magazine subscriptions billed on a quarterly basis.

Auto-Renewal: To ensure uninterrupted service, subscriptions default to auto-renew at the end of each billing cycle, though this may be turned off at the time of subscription.

Renewal Notifications: We want you to stay in control of your subscription. We will send you an email notification two weeks prior to your renewal date and a follow-up reminder one week prior to your renewal date. If you have chosen manual renewal, you will be sent an invoice to renew your subscription shortly before it expires.

Easy Cancellation: Each renewal reminder email will contain a direct link allowing you to cancel your subscription immediately. You may also cancel at any time through your account dashboard.

If you would like to cancel your subscription from rebilling and require assistance, you may contact us at
[email protected].

You may also cancel your subscription by contacting CCBill’s Consumer Support department at
https://support.ccbill.com/.

Refund Policy

We want you to be satisfied with your purchase. Our refund policy is as follows:

• Physical Goods (Individual copies and merchandise): You may request a refund for any physical item within 30 days of the original purchase date. Items must be returned in their original condition.
• Subscriptions: You may request a refund for a new or renewed subscription within 14 days of the purchase or renewal date.
• Processing: To initiate a refund, please contact us at
  [email protected]
  with your order number. Refunds will be processed to the original method of payment within 3 business days.

Return, Exchange, and Order Cancellation Policy

Refund requests may also be handled on a case-by-case basis by CCBill’s Consumer Support Department where applicable.

Orders that have not yet shipped may be eligible for cancellation. Orders that have already shipped cannot be cancelled.

Returns and exchanges for physical items are subject to the refund policy above and require that items be returned in original condition.

Orders and Payment

Pricing: Prices are listed in U.S. dollars, though you may select the currency of your choice when ordering. We reserve the right to change prices at any time, but price changes will not affect subscriptions already in progress until the next billing cycle.

Payment: By providing payment information, you authorize us to charge the applicable fees to your selected payment method. You are responsible for ensuring your billing information remains current.

We fulfill all of our own products and services.

Billing Descriptor and Chargebacks

Charges for purchases made on this website will appear on your billing statement under a descriptor associated with our payment processor.

If you have any questions about a charge on your statement or believe that a billing error has occurred, we encourage you to contact us before initiating a chargeback with your financial institution so we may assist in resolving the issue promptly.

You may also contact CCBill’s Consumer Support Department for assistance regarding billing inquiries at
https://support.ccbill.com/.

Customer Support

We are committed to providing responsive customer support for any questions related to subscriptions, orders, refunds, or billing inquiries.

If you require assistance, please contact us at
[email protected].

Where applicable, billing and payment support may also be provided by CCBill’s Consumer Support Department.

Shipping and Delivery

We make every effort to ship physical goods promptly. All tangible goods, including current and previous editions of the print magazine, are shipped within 3 business days.

Customers are responsible for shipping charges unless otherwise stated at checkout.

Tracking information will be provided for shipped orders when available. We are not liable for delays caused by third-party shipping carriers.

Anti-Human Trafficking Policy

TLFI, Inc. maintains a zero-tolerance policy regarding human trafficking and forced labor. We are committed to ensuring that our business operations, supply chains, and digital platforms are not used to facilitate any form of modern slavery.

Our Commitments

• Zero Tolerance: We prohibit the use of forced, bonded, or indentured labor, involuntary prison labor, and child labor in any part of our business.
• Safe Platform: We actively monitor and moderate our platform to identify and remove any content or activity that may indicate the recruitment, exploitation, or transport of persons for labor or commercial sex.
• Compliance: We comply with all applicable local and international labor laws, including the California Transparency in Supply Chains Act and the UK Modern Slavery Act, where applicable.
• Reporting: We provide channels for employees, partners, and users to report suspicious activity without fear of retaliation.

Prohibited Conduct

1. Engaging in any form of human trafficking.
2. Using the platform to solicit, advertise, or promote services related to exploitation.
3. Procuring commercial sex acts or using forced labor while conducting company business.

Reporting & Action

If you suspect human trafficking or exploitation is occurring through our services, please contact us immediately at [email protected].

If you believe someone is in immediate danger, please contact local law enforcement or the National Human Trafficking Hotline at 1-888-373-7888.

Intellectual Property

All content on this website, including articles, design, logos, and imagery, is the property of TLFI, Inc. and is protected by copyright. You may not reproduce or redistribute any content without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, TLFI, Inc. shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our total liability for any claim arising out of these terms shall not exceed the amount paid for the specific product or subscription that gave rise to the claim.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes your acceptance of those changes.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: [email protected]

TLFI, Inc.
1201 N. Market Street
Wilmington, DE 19801
United States